PostPoints Frequently Asked Questions

What changes are being made to the PostPoints program?
The PostPoints program will come to an end on September 27, 2019. Prior to then, please check your balance and redeem your points.

Why is The Washington Post ending the PostPoints program?
In response to member feedback, we are focusing on benefits our subscribers value the most and adding new features and functionality to enhance the experience subscribers have with The Post.

As a subscriber, will I still be able to enjoy special access to local experiences after the PostPoints program ends?
Yes, on September 27, 2019, subscribers in the local area will access local experiences at washingtonpost.com/my-post.

Are non-subscribers able to take advantage of special access to local experiences after the PostPoints program ends?
No, these benefits are exclusive to Washington Post subscribers. Become a subscriber today!

When is the last day to earn Points?
August 16, 2019 is the last day to earn PostPoints. Log into your PostPoints account for complete details on how to earn points by that date.

When is the last day to redeem Points?
September 27, 2019 is the last day to redeem your Points.

How do I redeem my Points?
Log in to your PostPoints account and click on All Rewards under the Redeem Points headline on the left side of the page.

What happens if I don’t redeem my PostPoints?
All Points that are not redeemed by September 27, 2019 will be forfeited.

Are Points transferable or can I combine Points with someone else?
Points cannot be transferred from one account to another. Points cannot be combined with another account, and there is only one PostPoints account per household subscription.

If I do not have enough Points for an item, can I purchase more PostPoints?
No, Points are not available for purchase.

What does “Points Pending” mean?
It means that those pending Points are not yet available for redemption; they will be processed to your account shortly. All recently earned points will be in your account by August 23, 2019.

How long will it take to receive the reward after redemption?
Please allow up to three weeks for reward delivery.

How do I change or get a new password?
• First you need to change your login password with washingtonpost.com by clicking here.
• Log into washingtonpost.com
• Click on “Change Password” under “My Account Settings”
• Enter and confirm your new password
• Complete change by clicking “Save”

I can’t remember my password. What should I do?

• You can receive password help here.
• Click on “Forgot your password?”
• Enter your e-mail address
• Select “Submit” and a reset password will be e-mailed to you

What should I do if I did not receive my reset password in my e-mail?
Reset passwords are sent via e-mail within minutes of your request. Some e-mail systems may quarantine these e-mailed passwords, so please check your spam filters/trash to make sure the e-mail has not been blocked by your software. Look for the address line “register@washingtonpost.com”.

Will The Washington Post continue to offer the daily quiz?
No, the daily quiz will be discontinued on August 16, 2019, the last day to earn Points.

Will The Washington Post continue to offer PostPoints Tips via email?

No, the PostPoints Tips will end on July 28, 2019, but there are several newsletters with similar content as the Tips. Click here to register for Washington Post newsletters that interest you.

How do I contact PostPoints?

You can send questions to info@postpointsrewards.com or you can call PostPoints customer service at 1-888-897-7876.